Job Summary

You’re a problem-solver and amazing with customers.  You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyse and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritise and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Key Qualifications

Candidates must be fluent in Japanese to be considered for this role and must have the right to work in Australia.  This is a work from home position and you do not need to live in the city this is posted to be considered.Must be fluent in Japanese
Professional troubleshooting expertise or proven technical ability
Customer service focus and passion for support
Discipline to work remotely from home
Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 9:00 a.m. and 12:30am AEST, including weekends, with the possibility to flex up hours depending upon business needs
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training
Minimum typing speed of 35 wpm
Must have a private and quiet workspace with an ergonomic chair and desk 
Must have High-speed Internet service (5 Mbps downlink and 1 Mbps uplink or better) from a reliable provider

Description

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.