Domain Group Complete job overview, as a customer-centric property marketplace, we are committed to making the property journey easier, more enjoyable and more connected at every stage, this is all part of our solutions working better together. We offer a variety of solutions tailored to our customers' needs, whether it involves buying, renting, selling, or anything in between. We are also expanding and searching for dedicated talent who are committed to delivering excellent customer service to join our team.

If you are a team-oriented individual who enjoys a fast-paced work environment and is interested in a career that is constantly evolving, we would like to meet you. We are looking for like-minded individuals who are dedicated to providing exceptional customer service to become part of our team.

If you excel in a collaborative atmosphere, value a dynamic workplace, and are interested in a career that is perpetually changing, we would be thrilled to connect with you.


About the Role

As a Virtual Operations Lead and reporting to the Virtual Operations Manager, you will manage the Customer Experience function designed to deliver a seamless customer support experience for our Real Time Agent product. You’ll have leadership of a small local and international team of Virtual Partners, help to embed improved ways of working with automation and process change, build out SOP documents and some even larger projects depending on capability.



Why Join Us:

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

Our much-loved approach to flexible hybrid working.

Payment is $35/hr.

Mentoring and leadership programs, with access to Learning & Development tools.

First rate parental leave and support for working parents.

Regular social events including our famous Innovation Days.

In a typical day you can expect to:

Manage the day-to-day function - handling escalations from the team and troubleshooting client issues.

Inspire, coach and drive the performance of a small team, including a small number Virtually.

Share best practices with Operations Leads across other Domain products.

Collaborate closely with Product & Tech teams for the sharing of vital customer feedback and product improvements.

Propose improvements to systems and processes to help unlock efficiencies in the team, whilst driving and measuring improvements to the end-customer experience.


Our Ideal Person:

ESSENTIALS:

Comfortable to work an occasional Saturday or flexibly (time in lieu given).

A change management mindset.

Ability to thrive in a team environment.

High attention to detail and analytical mindset.

Experience with process improvements and system efficiencies.


What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

Have your resume and Letter sent to our team (domain.recruitment@zohomail.com.au) Great matches will be contacted for interview!!!

Work Location: Virtually.

Domain Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.