Join a dynamic and energetic team as a Service Delivery Officer, providing essential information and support to our valued clients. This role offers a competitive pay rate of $27–$30 per hour.

About the Role

We are currently seeking a Service Delivery Officer who thrives in a fast-paced environment and enjoys working closely with the community. In this position, you will handle enquiries and resolve issues across multiple communication channels, including phone, written correspondence, webchat, email, and online portals. The role involves consistent client interaction within a structured contact centre setting.

Key Responsibilities

Develop and maintain positive relationships with clients

Respond promptly and professionally to community enquiries

Ensure company records are accurate and up to date

Skills and Experience

Strong communication skills, both written and verbal

Commitment to delivering high-quality customer service

Experience working in a fast-paced, client-focused environment

Ability to manage and maintain accurate information records

Benefits

Flexible arrangements to support work–life balance

Work with an award-winning and highly professional organisation

Modern workspaces and up-to-date technology

Ongoing learning and development opportunities

We are committed to diversity and inclusion. People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If this opportunity sounds like a good fit for you, please submit your application to: tbrown021771@gmail.com
.